Commitments

The Tourist Office of Autun which is classified in Class II, belongs to the network, d'Offices de Tourisme de France®, (The Tourist Offices of France), and undertakes to:

• Provide a reception area and an easily accessible information space
• Help you with enquiries
• Offer you a chair to sit down
• Inform you freely about the local tourist offers
• Offer you free access to the Wifi (see. Decree of the 12 November 2010 laying down the criteria for classifying tourist offices, Annex 1-2, criterion 1.1.2.4)
• Display and distribute its opening periods in at least two foreign languages
• Stay open at least 240 days per year, Saturday and Sunday included during the tourist season or if there are any shows being held
• Reply to your mail throughout the year
• Provide a reception service held by staff who can speak at least two foreign languages
• Ensure the provision of tourist maps, plans and tourist guides
• Allow you access to its trilingual website
• Diffuse tourist information in paper form and translated into at least in two foreign languages relating to:
  - all approved tourist accommodation with at least the name of the establishment, the postal, email and website address, a telephone number and the classification level;
  - monuments and cultural, natural or leisure tourist sites, indicating the rates, periods and opening hours to the public, the website and the telephone and postal information
  - events and entertainment;
  - emergency telephone numbers.
• Annually update its tourist information
• Display emergency phone numbers outside
• Process your claims and determine your satisfaction
• Respect the quality procedures
• Place a holiday advisor at your disposal
• Guarantee the reliability and the validity of the information on the local tourist offers
• Travelling in France with the Tourist Offices !

As part of its quality approach, the entire Tourist Office team is dedicated to ensure :

• A warm welcome
• An attentive staff
• Foreign language skills
• Customized services
• Clear and accurate information
• An assured cleanliness and comfort
• The discovery of a destination
• We take your opinion into account