Commitments
The Tourist Office of Autun which is classified in Class II, belongs to the network, d'Offices de Tourisme de France®, (The Tourist Offices of France), and undertakes to:
- Provide a reception area and an easily accessible information space
- Help you with enquiries
- Offer you a chair to sit down
- Inform you freely about the local tourist offers
- Offer you free access to the Wifi (see. Decree of the 12 November 2010 laying down the criteria for classifying tourist offices, Annex 1-2, criterion 1.1.2.4)
- Display and distribute its opening periods in at least two foreign languages
- Stay open at least 240 days per year, Saturday and Sunday included during the tourist season or if there are any shows being held
- Reply to your mail throughout the year
- Provide a reception service held by staff who can speak at least two foreign languages
- Ensure the provision of tourist maps, plans and tourist guides
- Allow you access to its trilingual website
- Diffuse tourist information in paper form and translated into at least in two foreign languages relating to:
- all approved tourist accommodation with at least the name of the establishment, the postal, email and website address, a telephone number and the classification level;
- monuments and cultural, natural or leisure tourist sites, indicating the rates, periods and opening hours to the public, the website and the telephone and postal information
- events and entertainment;
- emergency telephone numbers. - Annually update its tourist information
- Display emergency phone numbers outside
- Process your claims and determine your satisfaction
- Respect the quality procedures
- Place a holiday advisor at your disposal
- Guarantee the reliability and the validity of the information on the local tourist offers
- Travelling in France with the Tourist Offices !
As part of its quality approach, the entire Tourist Office team is dedicated to ensure :
- A warm welcome
- An attentive staff
- Foreign language skills
- Customized services
- Clear and accurate information
- An assured cleanliness and comfort
- The discovery of a destination
- We take your opinion into account