Commitments

The Tourist Office of Autun which is classified in Class II, belongs to the network, d'Offices de Tourisme de France®, (The Tourist Offices of France), and undertakes to:

  • Provide a reception area and an easily accessible information space
  • Help you with enquiries
  • Offer you a chair to sit down
  • Inform you freely about the local tourist offers
  • Offer you free access to the Wifi (see. Decree of the 12 November 2010 laying down the criteria for classifying tourist offices, Annex 1-2, criterion 1.1.2.4)
  • Display and distribute its opening periods in at least two foreign languages
  • Stay open at least 240 days per year, Saturday and Sunday included during the tourist season or if there are any shows being held
  • Reply to your mail throughout the year
  • Provide a reception service held by staff who can speak at least two foreign languages
  • Ensure the provision of tourist maps, plans and tourist guides
  • Allow you access to its trilingual website
  • Diffuse tourist information in paper form and translated into at least in two foreign languages relating to:
    - all approved tourist accommodation with at least the name of the establishment, the postal, email and website address, a telephone number and the classification level;
    - monuments and cultural, natural or leisure tourist sites, indicating the rates, periods and opening hours to the public, the website and the telephone and postal information
    - events and entertainment;
    - emergency telephone numbers.
  • Annually update its tourist information
  • Display emergency phone numbers outside
  • Process your claims and determine your satisfaction
  • Respect the quality procedures
  • Place a holiday advisor at your disposal
  • Guarantee the reliability and the validity of the information on the local tourist offers
  • Travelling in France with the Tourist Offices !

As part of its quality approach, the entire Tourist Office team is dedicated to ensure :

  • A warm welcome
  • An attentive staff
  • Foreign language skills
  • Customized services
  • Clear and accurate information
  • An assured cleanliness and comfort
  • The discovery of a destination
  • We take your opinion into account

Picture about the staff of the tourist Office